Reports are an important part of the daily work agenda for every animal officer. Dozens of reports will be written weekly. Surprisingly, poor report writing and penmanship is one of the most common complaints from supervisors. Results of poor reporting destroys court cases, can reverse enforcement actions and leave people and animals in unsafe conditions. Notices issued that are not legible or clearly understood can reverse compliance and just wastes everyone’s time. Most reports will be filed away, perhaps not viewed for years but don’t make the mistake of thinking it can’t or won’t be later pulled out, dusted off and used in court.
Reports are public record after the incident is cleared or it is not being used in a criminal investigation. The general citizenry, the news media, almost anyone can request a copy of your report. There is information found on some not considered public record. The Public Record PG and PG Public Record is discussed in XXX
Report writing is not difficult or complex.
Following these 4 simple guidelines will provide a good report. A good report is: Complete
Good reports start with good notes.
Field notes made on the scene are the primary source of information for your report which may not be written for several days.
Reduce the need to re-contact people.
When you record names, contact numbers, address, colors and other information you avoid having to contact those involved more than necessary; people do not appreciate it and you will appear as if you didn’t do your job properly.
Will help you recall details of an incident.
There are always small details you observe that are quickly lost as you move through an incident.
May be used to defend statements and/or your reports in court.
Your notes can support your observations stated in a report. Your notes can be admitted as evidence if they are kept.
Details and questions regarding an incident can be lost in a very short period of time. Even if you rely on review your body cam footage (if you are assigned one) for every incident, field notes are more reliable than what you will remember.
The field notebook should;
Be large for easy writing and small enough for easy pocket carry.
You will most likely have something else you will need your hands for.
Have sequentially numbered pages.
When pages are torn away it can be difficult to determine what notes relate to which incident and can disrupt your chronology.
Protected by a sufficient cover.
Stiff, water resistant covers provide an easier writing surface than flexible ones and better protects your notes.
Taking Good Notes
Your notes should be written while you are at the scene.
Never add to them later!
The use of abbreviations is common for note taking but using common language is preferable. If using your own abbreviations, remain consistent.
Record the 5 W’s
Notes should include:
People you spoke with, statements
It helps to add descriptions; blue hat, very tall,...
Phones numbers, emails, workplace
Ask for ID and record the information
Animal type, Description
In describing animals you may encounter several animals that are very similar. Note something unique to the animal such as bob tail, lame left front leg, white chest blaze...
Small details get lost later, note them in the field. You may observe 3 old leashes covered in dirt in the front yard, broken fencing at the edge of the property, etc. It helps to take pictures of the locations, animals and persons you come into contact with.
Your own questions.
If you have questions in your mind you want to check later, jot them down. It will help you focus. More complex incidents may require a single notebook for that case alone. Using numbered notebooks for a single or multiple incidents keeps information in chronological order. Keep personal notes out of your field notebook. Personal notes such as meetings, lists will influence and confuse you and any readers. There are varying opinions regarding retaining field notes or destroying them when the incident is resolved. Inquire as to your agency’s policy.
Reports must always be:
Always write your report in an objective manner recording the facts as you experienced them. "The dog approached me with it's ears laid back and growling." not "The dog approached me looking mean."
"The man walked away from my vehicle staggering." not "The man walked away from my vehicle acting drunk."
Always write in the first person.
Most reports are formatted to agency needs. Most will contain areas to record:
Who the officer(s) and complainant(s) are
What the incident was
When (time and date) the officer received the call
Where the incident occurred
Keep it Simple and Brief Brevity saves time, avoids confusion and someone misunderstanding. Use one idea per sentence. Avoid a report that is wordy. Wordy reports appear to try too hard to be important without lending any new information.
Improper Proper The month of June 10, 2018 June, 2018 Answered in the affirmative Said Yes Joe nodded in agreement Use quotations only if a quote Joe said “Yes.”
Avoid Jargon Simply put, jargon is any word or phrase that loses or changes meaning when you use it with people who aren't in your field. Jargon can also be part of the culture of a single agency. Jargon should be avoided in your reports. If the word isn’t in the dictionary, there’s a good chance it’s jargon, and you should ditch it.
Here are a few terms you may be familiar with that you can simplify: Alpha – dominate Anomoly – unusual Estrus – in heat Gestation – pregnant or pregnancy Non-ambulatory – lame, can not walk Stick – Control pole Zoonotic – infectious to humans While these are appropriate terms they are not well understood by someone who is not familiar with medicine or animals.
Avoid Abbreviations “PU” means “pick-up” to an animal officer, but a civilian may think of something smelly. For the most part, there is no need to abbreviate anything. It only takes a few keystrokes to spell out the word entirely and eliminate any confusion. It is worth the extra few seconds.
Report in Chronological Order Write to the order in time the events or observations occurred. Get used to this, most report summaries will be requested in chronological order. Improper 01/14/18 “...I arrived at 123 Stark Drive at 0900 and radio’d in my presence. Later, I observed 3 black cats in the middle of Stark Road matching the description...” Proper 01/14/18 “...I arrived at 123 Stark Drive at 0900 and radio’d in my presence. At 0905, I observed 3 black cats in the road matching the description...”
Use Past Tense By the time you write your report, everything before has already happened. People move, animals change ownership. Improper “The dog and it’s owner lives at 267 Blount Drive...” Proper “The dog and it’s owner lived at 267 Blount Drive”
Use Active Voice Describe the subject performing the action. Use active voice whenever possible. Improper When asked She shut the gate It ran The dog to went the animal shelter and was admitted. Who did what?? It reads as if the dog drove the truck. Proper I asked Ms. Brown shut the gate The dog chased I transported the dog to the animal shelter and Dan Owen began the animal’s admission.
Use Correct Spelling A great way to destroy credibility is to appear uneducated, careless or unprofessional in report writing. Lack of spelling skills is one of the most common complaints regarding reports. Here are a few commonly used words that are frequently misspelled: feral abandoned nuisance occasionally euthanasia sheriff chihuahua separate all right a lot receive they’re their there its’ it’s and the list goes on....
Use Correct Punctuation
Don't confuse "it's" and "its."Improper
The dog take it's puppies to new den. Its a problem if she does. Why is it wrong? "It's" is a contraction for "it is" or "it has." "Its," without an apostrophe, is a possessive pronoun. Proper The dog take its’ puppies to new den. It’s a problem if she does. Commas and periods go inside quotation marks. Tip: If you're unsure about which word to use, just substitute the word with "it is" or "it has." If the sentence makes sense with the substitution, use "it's." If it doesn't, use "its."
Use of apostrophes
Improper Those cat's are part of a managed colony. Why is it wrong? Apostrophes are used to indicate possession and create contractions. They're also used to pluralize single uppercase or lowercase letters, depending on which style guide you follow. Proper Those cats are part of a managed colony.
Tip: Don't use apostrophes when you pluralize nouns, numbers, symbols, or multiple letters, such as ACO.
Use of semicolons
Improper The report requested the capture of 6 dogs today; but I arrived back at the office on time. Why is it wrong? The thoughts are not closely related. Semicolons are most commonly used to separate two independent clauses that are closely related in meaning or subject matter. Compared to a comma or a period, a semicolon emphasizes the relationship between two clauses. Proper The report requested the capture of 6 dogs today. I arrived back at the office on time. Tip: In general, only use a semicolon in places where you could also use a period.
Most reports are written using computers with spell and grammar check. If you use a program that doesn’t have those features, use one that does, like Microsoft Word. Check your work then cut and paste into your report program. If you must hand write your report, print legibly, don’t use cursive.
North Carolina Laws - Animal Control - Animal Protection - Public Health